McTaggart Construction Implements Customer Care Software

Home builder, McTaggart Construction, have implemented award winning customer care and defect management platform, clixifix®. The cloud-based software allows clients access to the portal 24/7, where they can log and track progress of aftercare requests.

clixifix® specialises in customer care solutions for the construction and house building industries – providing a platform that manages client feedback and repairs. It is specifically designed to help developers effectively administer customer care tasks.

The team at Clixifix has first-hand, in-house experience of construction and has utilised this along with experience of software solutions already on the market in order to deliver a package that makes managing workloads, timescales and finances simple for builders, sub contractors and homeowners.

Managing Director Gary Climson said “Our investment in clixifix®  aims to reduce the admin burden on our clients and Customer Care team and creates a transparent and collaborative approach to aftercare. We are also finding it to be a powerful business tool as KPI reports can be generated in real-time.”

clixifix®’s Co-Founder and CEO, James Farrell, is excited to be working with McTaggart and sees their software solutions as a natural next step to innovate and improve the customer purchase experience for McTaggart clients and partners – “Our software is designed by people with experience of construction, for people currently working in construction,” said James.

“We are delighted to be teaming up with a reputable Principal Contractor such as McTaggart, and look forward to the exciting journey we are embarking on together to benefit both the company and its clients,” he added.

McTaggart Group
Tod House, Templand Road,
Dalry, Ayrshire KA24 5EU
01294 832195